Terms of service
Welcome to Button and Bloom Babyy.
These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the Button and Bloom Babyy website, online store and related services (collectively, the "Website").
Button and Bloom Babyy is a brand operated under Ivaskaa Brands.
By accessing our Website, browsing our products, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Website.
1. About Us
Brand: Button and Bloom Babyy
Operated by: Ivaskaa Brands
Email: care@ivaskaa.com
Phone: +91 8826075050
Button and Bloom Babyy offers newborn and babywear products through its online D2C store and other authorised sales channels.
2. Eligibility
By using this Website or placing an order, you represent that:
-
You are legally capable of entering into a binding agreement under applicable law; and
-
The information provided by you is accurate and complete.
If you are purchasing products for a child, you confirm that you are the child's parent, legal guardian, or an adult authorised to make the purchase.
Our Website is intended primarily for use by adults and individuals legally capable of entering into transactions.
3. Website Use
You agree to use our Website only for lawful purposes.
You must not:
-
Use the Website for any unlawful or fraudulent purpose.
-
Attempt to gain unauthorised access to our Website, systems or accounts.
-
Interfere with the operation or security of the Website.
-
Introduce viruses, malware or other harmful code.
-
Copy, reproduce or commercially exploit our Website content without permission.
-
Use automated systems to scrape, crawl or extract Website content without our prior written permission.
-
Impersonate another person or provide false information.
-
Use the Website in a manner that may damage our business, reputation or customers.
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our Website are accurate.
However:
-
Actual colours may vary slightly depending on your device or screen settings.
-
Minor variations may occur due to manufacturing, fabric characteristics or photographic conditions.
-
Product availability may change without prior notice.
-
Product images may contain styling or presentation elements that are not included with the product unless expressly stated.
We do not knowingly misrepresent the characteristics, quality or availability of our products.
If a product received by you is materially different from what was ordered, defective or damaged, you may be entitled to a remedy under our Return & Refund Policy and applicable law.
5. Product Availability
All products are subject to availability.
We reserve the right to:
-
Limit the quantity of products available for purchase.
-
Discontinue products.
-
Change product specifications.
-
Correct inventory errors.
-
Cancel an order where a product is unavailable.
If we cancel an order because the product is unavailable after payment has been made, we will process the applicable refund.
6. Pricing
Prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
We make reasonable efforts to ensure that prices are accurate.
However, pricing or other information may occasionally contain an inadvertent error.
If an incorrect price is displayed due to a technical or clerical error, we reserve the right to correct the error.
If an order has been placed at an incorrectly displayed price and the product has not yet been dispatched, we may contact you regarding the correct price or cancel the order and provide an applicable refund.
Applicable taxes, shipping charges, COD charges or other charges, if any, will be displayed during the purchase process or otherwise communicated to you.
7. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts, offers or special campaigns.
Promotional offers may be subject to specific terms, including:
-
Validity period.
-
Minimum order value.
-
Product exclusions.
-
One-time-use restrictions.
-
Customer eligibility.
-
Other conditions specified with the promotion.
Promotional codes cannot be exchanged for cash unless expressly stated.
We reserve the right to cancel or modify a promotional offer where reasonably necessary, including in cases of technical errors, misuse or suspected fraudulent activity.
8. Placing an Order
When you place an order through our Website:
-
You select the products you wish to purchase.
-
You provide the required delivery and contact information.
-
You select the available payment method.
-
You review your order.
-
You submit the order.
Submitting an order constitutes a request to purchase the selected products.
An order confirmation sent by us acknowledges receipt of your order but does not necessarily constitute final acceptance if further verification is required.
We reserve the right to refuse or cancel an order in reasonable circumstances, including:
-
Product unavailability.
-
Pricing or listing errors.
-
Incorrect customer information.
-
Suspected fraudulent activity.
-
Duplicate or unusually large orders.
-
Delivery restrictions.
-
Technical errors.
-
Other circumstances permitted under applicable law.
If we cancel an order after payment has been received, the applicable amount will be refunded.
9. Order Confirmation
Once your order is successfully placed, we may send an order confirmation to the email address, mobile number or other contact information provided by you.
You should review your order confirmation and notify us promptly if you identify an error.
We may not be able to modify an order after it has been processed, packed or shipped.
10. Payment
We may offer payment methods including:
-
Credit cards.
-
Debit cards.
-
UPI.
-
Net banking.
-
Digital wallets.
-
Cash on Delivery (where available).
-
Other payment methods made available on the Website.
Payments may be processed through third-party payment service providers.
We do not generally store complete payment-card information on our own systems.
You agree to provide accurate payment information and confirm that you are authorised to use the selected payment method.
If a payment fails or is reversed, we may contact you to resolve the issue.
11. Cash on Delivery
Cash on Delivery may be available for selected locations, products or orders.
We reserve the right to restrict COD availability based on factors including:
-
Delivery location.
-
Order value.
-
Previous order history.
-
Availability of the COD service.
-
Fraud-prevention measures.
COD orders may require additional verification before dispatch.
12. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timelines displayed on the Website or communicated during the ordering process.
Delivery timelines are estimates and may be affected by:
-
Courier delays.
-
Weather.
-
Natural disasters.
-
Public holidays.
-
Strikes.
-
Government restrictions.
-
Incorrect or incomplete delivery information.
-
Remote delivery locations.
-
Other circumstances outside our reasonable control.
Once an order has been handed over to the delivery partner, delivery may also be subject to the partner's operational timelines.
You are responsible for providing accurate shipping information.
If an order cannot be delivered because of incorrect or incomplete information provided by you, additional shipping or re-delivery charges may apply where permitted.
13. Order Cancellation
You may request cancellation of an order by contacting us at:
Email: care@ivaskaa.com
Phone: +91 8826075050
Cancellation requests should be made as soon as possible.
We may be unable to cancel an order once it has been processed, packed or shipped.
For successfully cancelled prepaid orders, the applicable refund will be processed to the original payment method.
14. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
Customers should review that policy before placing an order.
For eligible returns, we may require:
-
Order details.
-
Photographs or videos.
-
Product information.
-
Original packaging.
-
Tags and labels.
-
Other information reasonably required to verify the claim.
Products that have been worn, washed, altered or damaged after delivery may not be eligible for return except where otherwise required under applicable law.
Nothing in these Terms limits any mandatory rights available to consumers under applicable Indian law.
15. Babywear & Product Care
Our products are intended to be used in accordance with their product descriptions, care instructions and age/size recommendations.
Customers should:
-
Follow the care instructions provided with the product.
-
Check the product before use.
-
Discontinue use if the product becomes damaged or unsafe.
-
Keep packaging materials away from children.
-
Use products only for their intended purpose.
Parents and caregivers are responsible for selecting appropriately sized products and supervising children while using products where supervision is appropriate.
Product-specific care or safety instructions displayed with a product should always be followed.
16. User Accounts
If our Website permits you to create an account, you are responsible for:
-
Providing accurate information.
-
Maintaining the confidentiality of your login credentials.
-
Keeping your account information updated.
-
Not allowing unauthorised persons to use your account.
You should notify us promptly if you believe your account has been accessed without authorisation.
We may suspend or terminate accounts where we reasonably believe there has been misuse, fraud or violation of these Terms.
17. Intellectual Property
All content available on the Website, including:
-
Brand names.
-
Logos.
-
Product photographs.
-
Product descriptions.
-
Graphics.
-
Designs.
-
Illustrations.
-
Text.
-
Videos.
-
Website layouts.
-
Other original content,
is owned by or licensed to Button and Bloom Babyy / Ivaskaa Brands unless otherwise stated.
Such content is protected by applicable intellectual-property laws.
You may access and use the Website for personal, non-commercial purposes.
You may not reproduce, modify, distribute, sell, publish, display or commercially exploit our intellectual property without our prior written permission.
18. Brand Name and Logo
"Button and Bloom Babyy", its logos, brand identity, designs, slogans and other brand assets may be protected by applicable intellectual-property laws.
Unauthorised use of our brand assets is prohibited.
Nothing on the Website grants you any ownership or licence in our intellectual property except the limited right to use the Website for its intended purpose.
19. Customer Reviews & User Content
Where we permit customers to submit reviews, photographs, comments, feedback or other content ("User Content"), you agree that:
-
The content is truthful to the best of your knowledge.
-
You have the right to submit the content.
-
The content does not violate another person's rights.
-
The content is not unlawful, defamatory, abusive, obscene, misleading or fraudulent.
-
The content does not contain malicious code.
By submitting User Content, you grant us a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business purposes, including product reviews, marketing and social media, subject to applicable law.
We may remove User Content that violates these Terms or applicable law.
20. Third-Party Services
Our Website may use or link to third-party services, including:
-
Payment gateways.
-
Courier and logistics providers.
-
Analytics providers.
-
Marketing platforms.
-
Social-media platforms.
-
Technology providers.
Your use of third-party services may be subject to the relevant third party's terms and policies.
We are not responsible for third-party services that are outside our reasonable control.
21. Privacy
Your use of our Website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information.
By using our Website, you acknowledge that you have reviewed our Privacy Policy.
22. Website Availability
We aim to keep our Website available and functioning properly.
However, we do not guarantee that the Website will:
-
Always be available.
-
Be uninterrupted.
-
Be error-free.
-
Be completely secure.
-
Be free from viruses or other harmful components.
The Website may occasionally be unavailable because of maintenance, upgrades, technical problems or circumstances beyond our reasonable control.
23. Errors and Corrections
We may occasionally publish information containing typographical, pricing, inventory, technical or other errors.
We reserve the right to correct such errors and update information without prior notice.
Where an error materially affects an order already placed, we will take reasonable steps to communicate with the affected customer and provide an appropriate resolution in accordance with applicable law.
24. Fraud Prevention
We may use reasonable measures to detect and prevent fraudulent, suspicious or abusive transactions.
We may cancel or hold an order where we reasonably suspect:
-
Payment fraud.
-
Identity misuse.
-
Multiple fraudulent accounts.
-
Abuse of promotional offers.
-
Return or refund fraud.
-
Other unlawful or abusive activity.
Where appropriate, we may cooperate with payment providers, logistics providers, law-enforcement agencies or other relevant authorities.
25. Limitation of Liability
To the maximum extent permitted by applicable law, Button and Bloom Babyy / Ivaskaa Brands will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or our services.
This may include losses arising from:
-
Website interruptions.
-
Third-party service failures.
-
Delivery delays caused by circumstances outside our reasonable control.
-
Unauthorised access caused by circumstances beyond our reasonable control.
-
Customer misuse of products.
-
Information supplied incorrectly by the customer.
However, nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law.
Nothing in these Terms is intended to deprive consumers of rights or remedies available to them under applicable consumer-protection law.
26. Force Majeure
We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
-
Natural disasters.
-
Floods.
-
Fire.
-
Earthquakes.
-
Epidemics or pandemics.
-
War.
-
Terrorism.
-
Civil unrest.
-
Government restrictions.
-
Strikes.
-
Transportation disruptions.
-
Internet or infrastructure failures.
-
Other events beyond our reasonable control.
Where reasonably possible, we will take steps to minimise the impact of such events.
27. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Button and Bloom Babyy / Ivaskaa Brands and its authorised representatives from claims, losses or expenses arising from:
-
Your violation of these Terms.
-
Your unlawful use of the Website.
-
Fraudulent activity by you.
-
Your violation of another person's rights.
-
Your misuse of the Website or our services.
This clause will not apply to the extent that the relevant loss results from our own unlawful conduct or liability that cannot legally be excluded.
28. Termination
We may suspend or terminate your access to the Website if:
-
You materially breach these Terms.
-
You engage in fraudulent or unlawful activity.
-
You misuse the Website.
-
Your actions threaten the security or operation of the Website.
-
Termination is otherwise reasonably necessary under applicable law.
Termination will not affect rights or obligations that arose before termination.
29. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be posted on the Website with a revised "Last Updated" date.
Your continued use of the Website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
For material changes, we may provide additional notice where appropriate.
30. Grievance Redressal
We are committed to addressing customer complaints and grievances promptly.
For any complaint, concern, return/refund issue, product issue or other customer-service matter, please contact:
Button and Bloom Babyy
Operated by: Ivaskaa Brands
Email: care@ivaskaa.com
Phone: +91 8826075050
Grievance Contact:
Email: care@ivaskaa.com
Phone: +91 8826075050
We will review and address grievances in accordance with applicable law.
The Consumer Protection (E-Commerce) Rules require e-commerce entities to maintain an adequate grievance-redressal mechanism and display relevant grievance/contact information prominently.
31. Governing Law
These Terms are governed by the laws of India.
Any dispute arising out of or relating to these Terms, the Website or purchases made through the Website shall be subject to the applicable laws and jurisdiction of Indian courts, subject to applicable consumer-protection laws and the jurisdiction available to consumers under such laws.
Nothing in these Terms prevents a consumer from exercising any statutory rights or remedies available under applicable Indian law.
32. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or interpreted to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue to remain in effect.
33. Entire Agreement
These Terms, together with our:
-
Privacy Policy;
-
Return & Refund Policy;
-
Shipping Policy;
-
Cancellation Policy; and
-
Any other policies expressly incorporated into these Terms,
constitute the terms governing your use of our Website and purchase of our products, subject to applicable law.
34. Contact Us
For questions regarding these Terms, please contact:
Button and Bloom Babyy
Operated by: Ivaskaa Brands
Email: care@ivaskaa.com
Phone: +91 8826075050