Refund policy
At Button and Bloom Babyy, we want you and your little one to be completely happy with every purchase. We carefully inspect and pack our products before dispatch. However, if you receive a product that is damaged, defective, incorrect, or does not match what you ordered, we are here to help.
This Return & Refund Policy applies to purchases made through our official online store.
1. Return Eligibility
We accept return requests for eligible products if:
-
The product received is damaged or defective.
-
You have received a wrong product, size, colour, or variant.
-
The product received is materially different from the product description or order placed.
-
The product has a manufacturing defect.
For eligible return requests, please contact us within 7 days of delivery.
For hygiene and safety reasons, we do not accept returns for products that have been worn, washed, altered, damaged after delivery, or otherwise used.
2. Conditions for Return
To be eligible for a return:
-
The return request must be raised within 7 days from the date of delivery.
-
The product must be unused, unworn and unwashed.
-
Original tags, labels and packaging should be intact.
-
The product should be returned in its original condition.
-
The product must not have any stains, odour, damage or signs of use.
-
Any accessories or items supplied with the product should also be returned.
We may decline a return where the product shows signs of use, washing, alteration, damage or improper handling after delivery.
3. Products That Cannot Be Returned
Due to hygiene and baby-care considerations, the following products are generally not eligible for return due to change of mind, size preference or personal preference:
-
Products that have been worn or washed.
-
Products with removed or damaged tags.
-
Products that have been altered or customised.
-
Products damaged after delivery due to improper use or care.
-
Products returned after the applicable return period.
This does not affect your rights in relation to products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
4. How to Request a Return
To request a return, please contact us at:
Email: care@ivaskaa.com
Phone: +91 8826075050
Please provide:
-
Your order number.
-
Name and contact details used while placing the order.
-
Product name and size/variant.
-
Reason for the return.
-
Clear photographs of the product, if the product is damaged, defective or incorrect.
-
Unboxing photographs/video, where available, especially in case of transit damage or an incorrect product.
Our customer-care team will review the request and guide you through the next steps.
5. Return Approval & Quality Check
Once your return request is received, our team may review the information and photographs provided.
If the return is approved, we will arrange the next steps for return pickup or provide return instructions, as applicable.
Once the returned product reaches us, it may undergo a quality inspection to confirm that it meets the return conditions described in this policy.
Approval of a return request does not automatically mean that a refund will be issued until the returned product has been received and inspected, except where otherwise required under applicable law.
6. Damaged or Incorrect Products
If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, please contact us within 7 days of delivery.
Depending on the circumstances, we may provide:
-
A replacement of the product, subject to availability; or
-
A refund of the amount paid for the affected product.
Where the issue is attributable to us, we will not charge you for the return of the affected product.
7. Size-Related Returns
We understand that choosing the right size for newborns and babies can sometimes be difficult.
A size-related return or exchange may be accepted only if the product is unused, unwashed, has its original tags intact, and the request is made within 7 days of delivery, subject to product availability and our approval.
If the requested replacement size is unavailable, we may offer an alternative solution, including a refund where applicable.
Please refer to our Size Guide before placing an order.
8. Change of Mind
Returns due solely to change of mind, personal preference, colour preference, or ordering the wrong size are subject to the eligibility conditions stated in this policy.
Because our products are babywear and are subject to hygiene considerations, we reserve the right to decline a return where the product has been worn, washed, used, altered, or is not in its original condition.
9. Refunds
Once a refund is approved, the refund will generally be processed within 5–7 business days after approval or completion of the applicable quality check.
The refund will generally be made to the original payment method used for the order.
For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process the refund.
The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway or other payment service provider.
10. Refund Amount
Where a refund is approved due to a defective, damaged, incorrect or materially misrepresented product, we will refund the applicable amount paid for the affected product.
Where a return is approved for reasons such as size preference or change of mind, any applicable shipping, return or other charges will be communicated to you before the return is processed.
Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.
11. Order Cancellation
You may request cancellation of your order by contacting us at care@ivaskaa.com or +91 8826075050 as soon as possible after placing the order.
Cancellation requests can generally be accommodated only if the order has not already been processed, packed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it, and you may instead need to follow the applicable return process.
For prepaid orders where cancellation is successfully approved, the refund will be processed to the original payment method.
12. Delivery Issues
If your order arrives with visible damage to the outer package, please notify our customer-care team as soon as possible.
If you receive an incorrect, damaged or defective product, please contact us within 7 days of delivery with photographs and your order details so that we can investigate and resolve the issue.
Where goods are defective, deficient, spurious, materially different from what was advertised or agreed, or otherwise covered by applicable consumer protection requirements, the customer's applicable legal rights will prevail.
13. Return Shipping
For returns arising from an error attributable to Button and Bloom Babyy, such as:
-
Wrong product shipped;
-
Defective product;
-
Damaged product attributable to transit or packaging; or
-
Product materially different from the order,
we will arrange or bear the applicable return shipping cost, subject to verification.
For other approved returns, the customer may be responsible for applicable return shipping charges.
14. Exchange Policy
Where an exchange is permitted, the replacement product will be dispatched after the returned product has been received and successfully inspected, subject to availability.
If the requested replacement is unavailable, we may offer another suitable resolution, including a refund where applicable.
15. Promotional & Sale Products
Products purchased during promotional campaigns, clearance sales or special offers may be subject to specific return or exchange conditions displayed at the time of purchase.
However, any applicable consumer rights relating to defective, damaged, incorrect or misrepresented products will continue to apply.
16. Fraudulent or Abusive Return Requests
We reserve the right to investigate repeated, suspicious or potentially fraudulent return requests.
Where there is evidence of misuse of the return policy, including returning products that have been worn, washed, damaged or replaced with a different product, we may decline the return or take appropriate action in accordance with applicable law.
17. Contact Us
For any questions, return requests, refund queries or complaints, please contact our customer-care team:
Button and Bloom Babyy
Email: care@ivaskaa.com
Phone: +91 8826075050
We aim to acknowledge customer complaints and requests promptly and work towards resolving them as quickly as reasonably possible.
Important Note
This Return & Refund Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy and Cancellation Policy, where applicable.
In case of any conflict between this policy and applicable mandatory consumer protection law, the applicable law will prevail.